This Privacy Policy does not apply to any third-party programs, services, websites, or mobile applications, even if you use and/or access them through the TunedUp.eu website and/or mobile application. This Privacy Policy does not apply to personal information you have provided and/or provide to third parties. If this Privacy Policy does not apply, you should review the applicable privacy policy and relevant terms posted on the relevant website, application, and/or applicable to any other service you use before providing your personal information.
This Privacy Policy contains information about how we collect, use, store, and process your personal information, so please read this Privacy Policy carefully before using the TunedUp.eu website and/or services. By using the KanDi OÜ website, mobile app, and/or services, including registering a TunedUp.eu account, you acknowledge that you have read and understand this Privacy Policy. If you do not agree to the terms of this Privacy Policy, we recommend that you do not use the KanDi OÜ website, mobile app, and/or services.
The controller of your personal data is KanDi OÜ, company registration code 17374118, address Kooli Põik 1-6, Narva, phone number: +372 5586766, email address: info@tunedUp.eu (hereinafter referred to as TunedUp.eu). The security of your personal data is also ensured by our independent Data Protection Officer, phone number: +372 5586766, email address: info@tunedUp.eu.
1. FOR WHAT PURPOSES AND WHAT PERSONAL DATA DO WE COLLECT?
We collect and process your personal data only if it is sufficient and necessary to achieve the purposes for which it is processed.
In connection with the services, features, and other communication channels offered to you by TunedUp.eu, we may process the following personal data:
Data category | Personal data that is collected and processed | Where does personal data come from? |
Your identification document, application form and contact information | Identification information: your first and last name. Contact information: email address, phone number, residential address. Other information you provide to us when filling out questionnaires at your request: date of birth, gender, language preference, company name and contact information when communicating with us on behalf of the company, and other information you provide to us about yourself. | Received from you if you submit an order through TunedUp.eu and the data necessary for its fulfillment, create a personal TunedUp.eu account and submit your data through the account, you contact us with a request, complaint, etc. |
Registration, Login, and Account Settings and Administration | Registration and login information: email address and password, which we securely encrypt and do not reveal, and your Facebook ID when you log in through your Facebook account. Technical/administrative information necessary for account operation and security: user ID, account status (active, blocked, etc.), IP address, account logins, and account-related activities. Other information: an indication that you have read the TunedUp.eu terms of use and/or privacy policy, and the date and time you read it. | Obtained from you when you register on TunedUp.eu and create an account. Created or stored automatically (including through cookies and similar technologies) when you register, log in, or use an account (e.g., specifications). |
Purchase details | Your order details: items ordered, their quantities, prices, discounts applied, TunedUP.eu euros used and/or accumulated, coupons used, order date and time; Payment information: payment method, date and time, payment details (including, but not limited to, bank account number). Shipping information: delivery method and/or delivery address, basic consignee information if you specified a third party as the consignee. Order status and progress information: whether the order is ready, shipped, delivered, information about returns and refunds, etc. Contact information: information about communications with you regarding your order and its fulfillment, your reviews and ratings, and the content of other communications. Other information: an indication that you have read the TunedUp.eu terms of use and/or privacy policy, the date and time you did so. If you make a purchase as a registered customer, your purchase data will be linked to other data stored in your personal account. | We collect this information from you when you place an order through TunedUp.eu, pay for the order, contact us (or we contact you) with questions related to the order and its fulfillment, request a return, etc. This information is generated during order fulfillment or received from the sellers whose products you purchase and/or from partners who assist us in order fulfillment (e.g., information about the order being paid for, shipped, delivered, etc.). We collect cookies and similar technologies when such information is necessary to conclude the purchase agreement, accept the order, and process it (e.g., cookies are used to record that you have read the terms of sale and/or privacy policy). |
Your consents, methods of communication and/or management of services | Consent and Communication Options: Your consent to receive and/or opt-out of marketing and/or other communications. Service Features: Information about the TunedUp.eu services you use (e.g., participation in the TunedUP Club, content personalization, city selection, etc.), your ordering and/or opt-out options. Your Cookie Choices. | Once we receive your consent (and store it automatically, including through the use of cookies and similar technologies), you indicate your relevant consents and/or choices, subscribe to or opt out of the relevant notifications and/or services. |
Information about your viewing activity on the TunedUp.eu website and/or mobile application. | Browsing data: websites viewed, products viewed, date and time of viewing, time of viewing, items added to cart and/or wish list, download date and time, banner clicks, other clicks, and content interest, information users can access, including, but not limited to, affiliate statistics. Technical data: IP address, session ID, browser used, device type, resolution. | Collected using cookies and similar technologies while browsing the TunedUp.eu website and/or mobile app. Generated based on your browsing data (e.g., viewing statistics). |
Other data arising from your use of the relevant TunedUp.eu services. | Data generated when using certain TunedUp.eu services or features: for example, if you save items to your wishlist, select and save a city (to see nearby delivery locations), save the language of the website or mobile app, verify your age before entering the TunedUp.eu store (18+), etc. If you perform these actions as a registered customer, this data will be associated with your unregistered data. | Received from you (and stored by automated means, including cookies and similar technologies) if you use the relevant TunedUp.eu service or feature. |
Newsletter and other details of the message review | Information about the successful delivery of the message, message details, and the opening date and time, clicking on a link in the message, and email message information. Message forwarding (without a fixed recipient), and information about message unsubscription (messages of the corresponding type). | Collected using cookies and similar technologies when you receive newsletters and other communications. |
Content you share through TunedUp.eu | The TunedUp.eu website and/or mobile app offers publicly accessible reviews, ratings, product questions, and other content that you submit publicly and/or share with TunedUp.eu. Remember, you publish the content yourself, so you are solely responsible for the content you share. | Received from you if you post relevant content through TunedUp.eu. |
Details for contacting you | If you contact us for assistance, ask us questions, provide us with feedback, file complaints, etc., we will process the documents and copies you use to contact us, the documents and information you provide, and the information we collect for verification purposes. We will also process your request and the scope of your response. | When you contact us with a request, feedback, complaint, or other inquiry, we collect information about you that is already lawfully available to us and/or that we receive from third parties (such as suppliers, government agencies, etc.) if necessary to consider and respond to your request. |
2.1. Purchasing Products and Fulfilling Orders.
We collect your personal data to accept, administer, and fulfill your product orders, including (but not limited to) processing payments, delivering products, accepting returns, issuing invoices, contacting you regarding your order and its fulfillment via email, text messages, telephone, mobile apps (e.g., TunedUp.eu, Viber, etc.), or other means of communication, addressing and resolving any issues that arise, etc.
Categories of personal data processed | Legal basis | How long do we retain data? |
Your identification and contact information; Details of your purchase; Communication details, when and to what extent they relate to a specific order. | The purchase and sale agreement concluded between you and TunedUp.eu or other relevant seller | A specific order and related data and documents will be retained for 10 years after the order is completed. The data you store in your personal TunedUp.eu account for subsequent orders (e.g., first name, last name, phone number, delivery address, payment instrument details) will be retained for as long as your account is valid or until you delete the relevant data from your account. |
2.2. TunedUp.eu Service Offering
We collect and process your personal information to provide you with services and other features in accordance with the TunedUp.eu Terms of Use and/or your choices.
2.2.1. Registration, Management, and Provision of Services Associated with Your TunedUp.eu Personal Account
By registering and creating a TunedUp.eu personal account, you can shop much faster and more conveniently, view your purchase history, manage your data and choices, and use only TunedUp.eu services offered to registered customers.
To ensure the proper functioning of your TunedUp.eu account, ensure its security, and provide account-related services, we process the following data from you:
Categories of personal data processed | Legal basis | How long do we process data? |
Technical and administrative data for registration, login, and account management; Other data stored in and/or associated with your TunedUp.eu account: - Identification and contact information, questionnaires, and other information you enter and save in your account (delivery addresses, payment instrument details, etc.); - Your purchase history and purchase data; - Your consents, communication options, and/or service management options. | You and TunedUp.eu have entered into an agreement regarding the use of TunedUp.eu services, to which the terms of use of the TunedUp.eu website and mobile application apply. | We retain your registration information, login, and other account data for as long as your TunedUp.eu account is active, that is, until you or TunedUp.eu delete it. If you delete your account, or if TunedUp.eu deletes it, your identification, contacts, and other data will be permanently destroyed or anonymized, so that you cannot be identified. Purchase data will be completely removed from your account within a specified period (10 years). |
2.2.2. Content Personalization and Recommendations
To make browsing and shopping even more convenient and faster for you, and to ensure the content provided is tailored to your needs, we suggest content and recommend products, services, and features that may be relevant to you on the TunedUp.eu website and/or mobile app.
To help us get to know you better and provide you with truly relevant content, we process the following information about you.
Categories of personal data processed | Legal basis | How long do we process data? |
Registered client details: |
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- Your TunedUp.eu account contains identification and profile data, including your user ID; - Details of your purchase; - Data about your browsing activity on the TunedUp.eu website and/or mobile app; - Other data generated through your use of relevant TunedUp.eu services; - Your consents, communication options, and/or service management options. | You and TunedUp.eu have entered into an agreement regarding the use of TunedUp.eu services, to which the terms of use of the TunedUp.eu website and mobile application apply. | As long as you are a registered customer and/or use the content personalization and referral service. If personalization of your content and offers is not relevant to you, you can opt out of this service at any time by selecting the appropriate options in your account self-service. If you opt out of the personalization and referral service, your data will no longer be collected or processed for this purpose. |
Unregistered client details: |
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- Session ID; - TunedUp.eu website and/or mobile app browsing data stored during the session. It is important to note that all browsing data from unregistered users is collected and processed only for the purpose of content personalization and does not allow for identification of a specific individual. In some cases, the TunedUp.eu system may recognize you as a returning user and associate data collected during a previous browsing session with data from a new browsing session. However, even in this case, we cannot identify you as a specific individual, as your browsing data is not linked to other personal information or identifiers. | Your consent confirms your choice of cookies. | As long as your consent is valid, but for no more than two years. You can manage your consent and revoke it at any time by changing your cookie settings, as described in the Cookie Policy. |
We offer our customers a wide range of useful services and features that require the processing of some of your personal information. Additional information about individual services and their content can be found in the terms of use for the TunedUp.eu website and mobile app.
For example, if you use the "Wish List" service, we will store the items you upload to your wish list. In this case, we manage both the list of products in your wish list and the information about when the products arrive at TunedUp.eu. If you browse the website as a registered customer, we store the products added to your cart for up to 90 days and also store the information about when the products arrive at TunedUp.eu. If you select a city on the TunedUp.eu website or mobile app to see nearby pickup locations, we will store this selection and continue to process it. When you use TunedUp.eu services and features as a registered user, we generally store and associate your choices and data, if any, with your personal account and other data you process.
An integral part of some services is sending emails or other messages (e.g., cart abandonment notifications, price reduction notifications for items stored in the "Wish List," TunedUp Euro expiration notifications, etc.). We also use your contact information, such as your email address, to send you these service messages. In most cases, we provide you with the opportunity to opt-out of service alerts by selecting the appropriate settings in your account and/or clicking the opt-out link in the email. When you reply to a message sent, we store the details of your communication preferences.
The legal basis for processing personal data for the purposes specified in this section is the agreement between you and TunedUp.eu regarding the use of TunedUp.eu services, to which the terms of use of the TunedUp.eu website and mobile app apply, or, in certain cases, your consent.
We retain personal information for the purposes specified in this section for as long as necessary to provide the service or feature and/or as long as you use that service or feature.
2.3. Direct Marketing and Other Marketing Activities
2.3.1. General and Personalized Direct Marketing Messages
Through TunedUp.eu, you can subscribe to newsletters, receive information about TunedUp.eu and/or other merchants' news, promotions, promo codes, and sweepstakes, and receive offers tailored to you based on your purchases and browsing history. To provide such offers and information, we process the following information about you:
Categories of personal data processed | Legal basis | How long do we process data? |
Your contact information; Your purchase and browsing history on TunedUp.eu, if you've opted in to receive tailored offers; Newsletter and other message review details. | Your consent, which you provide when subscribing to the TunedUp.eu newsletter, to receive general and/or tailored messages and offers. We process newsletters and other communications based on our legitimate business interests. Collecting and analyzing this data allows us to evaluate the relevance and effectiveness of our direct marketing campaigns, ensuring that our communications are interesting and relevant to you, and that our direct marketing is effective. | While your consent is valid. You can revoke your consent to receive newsletters, general and/or individual messages, and offers at any time by setting the appropriate communication preferences in your TunedUp.eu account, by clicking the unsubscribe link in an email, or by contacting us at info@tunedUp.eu or +372 5586766. |
2.3.2. Other Online Marketing Activities
The TunedUp.eu website and/or mobile app offer services from Google, Adform, and other online advertising providers. Advertisers, as independent data processors, typically collect data from your browsing activity on the TunedUp.eu website and/or mobile app using cookies and similar technologies to deliver relevant online advertising on TunedUp.eu, other websites, and/or other online advertising channels (social media, mobile apps, internet searches, etc.).
Your browsing data will be collected and processed for advertising purposes on the TunedUp.eu website and/or mobile app based on your consent, which you can grant or revoke by accepting or rejecting targeting (commercial) cookies. You can learn more about TunedUp.eu's advertising partners and the cookies they use, as well as manage your targeting (commercial) cookie settings, in the TunedUp.eu Cookie Policy.
2.4. Review your inquiries and other requests
When you contact us for assistance, ask us questions, submit requests, feedback, complaints, etc., you typically provide us with your personal information.
We use your personal information to ensure that your application or other application is properly and objectively reviewed, to provide you with the necessary information to answer your questions and resolve your inquiries or requests. Furthermore, the ability of your inquiries, requests, and other requests to use data regarding your rights and legitimate interests, as well as the application, request, or request, may give rise to a dispute or dispute about the likelihood of a dispute.
Categories of personal data processed | Legal basis | How long do we process data? |
Your identification and contact information; Contact information; Other information necessary to process your request or inquiry. | Fulfilling a legal obligation to respond to the Client's inquiries and requests. The contract concluded between you and TunedUp.eu and/or its performance, if your request or inquiry is related to the contract and/or its performance. It is in our legitimate interests to protect your rights and interests when you file a complaint or claim with us if a legal dispute arises or may arise. | While your request or other inquiry is being processed, we will respond and retain the relevant information for two years after processing. If your request, complaint, or other inquiry results or may result in legal proceedings, we may retain your information for an extended period until the deadline for filing a complaint or action expires and/or a final decision is made. |
We want our customers to use the TunedUp.eu website and/or mobile app as easily and conveniently as possible, to ensure that our services are relevant and useful, and to provide the best possible customer experience. Therefore, to develop and improve our operations, we continuously analyze how customers use the TunedUp.eu website, mobile app, and/or services and manage various data.
It is important to note that when we conduct analysis and statistics, we process anonymized, aggregated data and do not process your contact information or other information that could identify you. This means that the analytical and statistical data does not identify a specific user, is not linked to other personal data of an identified user, and is not aggregated into databases of a specific user.
Categories of personal data processed | Legal basis | How long do we process data? |
Aggregated data about browsing the TunedUp.eu website and/or mobile app; Aggregated data about customer purchases; Aggregated summaries of newsletters and other reports; A summary of the association with customer data. | We conduct analytics and statistics and collect and process data for these purposes only with your consent. You can accept or reject analytics and statistical cookies at any time by adjusting your cookie preferences above. | We store data until the purposes of processing are achieved. |
We may use Google Analytics and/or other website analytics providers on the TunedUp.eu website and/or mobile app. Google Analytics and other analytics tools collect browsing data using cookies and similar technologies. TunedUp.eu typically uses Google Analytics cookies as a first-party provider, i.e., our own controlled cookies.
Proposed Correction: We collect and use analytical and statistical data about your visits to and use of the TunedUp.eu website and/or mobile app only with your consent, to evaluate the effectiveness of our services and/or marketing campaigns and to make important decisions about developing and improving our business, such as expanding the TunedUp.eu product range, developing our services, and improving the TunedUp.eu website and mobile app. However, if you object to the installation of analytical cookies, you can opt out of them in your web browser, as described in the cookie policy on the TunedUp.eu website.
2.6. Profiling and Automated Decision-Making
To provide you with personalized content and recommendations (Section 2.2.2 of the Privacy Policy) and to offer you customized direct marketing offers (Section 2.3.1 of the Privacy Policy), we use automated data analysis and decision-making, including profiling. This means that you engage in appropriate uses of data processed using automated tools for analysis and grouping, and we have experience and make predictions about what content and/or messages may be relevant to you. To better understand our customers' needs and preferences, customers can also be classified according to various characteristics (e.g., age, location, browsing and/or purchasing habits, etc.).
This automated analysis, profiling, and decision-making allows us to effectively process information about our customers and achieve the specific goals mentioned above, that is, to tailor content, recommendations, and/or offers to your needs and preferences. These actions are not limited to the processing of personal data and do not have a significant impact on you or any legal consequences for you.
3. CAN I DISAGREE WITH THE PROCESSING AND USE OF MY PERSONAL DATA ON THE TUNEDUP.EU WEBSITE AND MOBILE APPLICATION?
You have the right to withdraw your consent to the processing of your personal data at any time if the processing is based on your consent. For example, you can withdraw your consent to the processing of your personal data for direct marketing purposes at any time. Withdrawal of consent does not affect the lawfulness of the processing of your personal data that occurred prior to the withdrawal.
You also have the right to object to the processing of your personal data at any time, depending on your particular circumstances, if the processing is based on our legitimate interests. In this case, we will no longer process your personal data unless we demonstrate compelling legitimate grounds that outweigh your interests, rights, and freedoms, or there is another legitimate basis for the processing. For example, if personal data is processed for the purpose of concluding or fulfilling a contract (e.g., your purchase order) and/or providing you with the TunedUp.eu service you requested, and you do not provide or consent to the processing of the relevant personal data, you will not be able to use the service.
4. WITH WHOM IS YOUR PERSONAL DATA SHARED?
We may share your personal information with third parties to provide you with products and services. We will only share your personal data if there is a legal basis for sharing the personal data and the personal data is intended to properly fulfill your purchase order and/or provide the relevant service.
We share your personal information with the merchants from whom you purchase products. Your personal information will be shared with the merchants to the extent necessary to properly fulfill your order. The merchant processes your personal data in accordance with the procedures established by them as an independent controller, so we recommend that you carefully read the merchant's personal data processing policy before purchasing a product and entering into a sales contract with the merchant.
Your personal information will be shared with service providers. Your personal data will be transferred to service providers, such as transport companies, call centers, and other vendors or companies offering TunedUp.eu services. Those who act as TunedUp.eu's authorized processors have been carefully selected and are required to adhere to TunedUp.eu's data processing agreement or other instructions and requirements when processing personal data.
In response to judicial proceedings and in other cases provided by law, your personal data may be transferred to state authorities in accordance with the procedures established by the laws of the Republic of Estonia.
Your personal data may be transferred outside the European Economic Area (EEA). Your personal data will be transferred outside the EEA under the following conditions:
- data will only be transferred to our trusted partners who ensure our services are provided to you; and
- such partners have signed data processing agreements in accordance with standard data processing clauses approved by the European Commission, which ensure the security of your personal data in accordance with legal requirements; or
- The European Commission has determined that our partner's country of location is suitable, i.e., it provides an adequate level of security.
We will only transfer your personal information outside the EEA with appropriate safeguards. You can learn about the applicable safeguards by contacting us at info@tunedUp.eu.
5. HOW LONG DO WE KEEP PERSONAL DATA?
Your personal data will be retained for as long as necessary for the specific purposes for which it was collected.
Retention periods for individual data processing are detailed in Part 2 of this Privacy Policy.
Personal data may be retained longer than specified in the Privacy Policy only if:
- we have reason to suspect that you have committed a violation and we need your information to investigate a possible violation;
- your data is necessary to properly resolve a dispute or complaint;
- if data is necessary to ensure the security of the TunedUp.eu website and/or mobile app, for example, to detect suspicious activity by a visitor or customer;
- for other special reasons, conditions, or cases provided by law.
6. HOW DO I GET TUNEDUP.EU ACCESS TO PERSONAL DATA?
You have the right to learn about the processing of your personal data and access it. You can access and process additional information about your personal data in the following ways:
- by sending us a request by email: info@tunedUp.eu;
- by calling us at +372 5586766.
7. HOW CAN I CHANGE/IMPROVE MY PERSONAL DATA?
If you discover that your personal information is incorrect or incomplete and would like to change or correct it, you can do so in the following ways:
- "Edit Profile" in your account;
- By contacting us by email at info@tunedUp.eu;
- By contacting us by phone at +372 5586766.
8. CAN I ASK YOU TO DELETE MY PERSONAL INFORMATION?
You have the right to request that we stop processing your personal data and delete it in at least one of the following cases:
- The personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
- You withdraw consent on which the processing was based and there is no other legal basis for the processing;
- your personal data is being processed unlawfully;
- you have objected to the processing of your personal data based on our legitimate interests, and in this particular case, your interests prevail.
We apologize, but your personal information will not be deleted from our database if we discover that:
- your personal data is necessary for the purposes for which it was collected or processed;
- you have not withdrawn your consent to the processing of your personal data if the data is processed with your consent;
- the processing of personal data is necessary for our legitimate interests, and your interests do not prevail;
- your data must be processed to establish, exercise, or defend legal claims;
- we are obliged to process your personal data in accordance with applicable European Union and national laws.
You can request the deletion of your personal data in the following ways:
- by contacting us by email at info@tunedUp.eu;
- by contacting us at +372 5586766.
If you want to delete your personal TunedUp.eu account, you can do so yourself from your account by going to "Edit Profile" - "Delete Account."
9. DO I HAVE THE RIGHT TO RESTRICTION THE PROCESSING OF MY PERSONAL DATA?
You have the right to restrict our ability to process your personal information. If you restrict the processing of your personal data, we will no longer process your personal data for any purpose other than storing your personal data. You may restrict the processing of personal data in at least one of the following cases:
- your personal data is inaccurate (in this case, the processing of personal data is limited to verifying the accuracy of the data);
- your personal data is processed unlawfully, but you do not consent to the erasure of your data;
- TunedUp.eu no longer needs your personal data for the intended purposes, but you require it to establish, exercise, or defend legal claims;
- your personal data will be processed if you object to it (processing is restricted on this basis until it is verified that the reasons and interests for processing your personal data outweigh our legitimate interests).
You can restrict the processing of your personal data in the following ways:
- by contacting us by email at info@tunedUp.eu;
- by calling us at +372 5586766.
10. WHAT IS THE RIGHT TO DATA PORTABILITY? HOW CAN I EXERCISE IT?
The right to data portability means that you are permitted to receive the personal data you provide to us in a structured, commonly used, machine-readable, and interoperable format, which we process automatically. At your request, and if technically feasible, your data may be transferred directly to another entity specified by you.
You can request the provision or transfer of your personal data in a structured format in the following ways:
- by contacting us by email at info@tunedUp.eu;
- by calling us at +372 5586766.
11. HOW CAN I SUBMIT AN APPLICATION TO EXERCISE MY RIGHTS?
You can submit requests regarding the use of your personal data and your rights in the following ways:
- by emailing us at info@tunedUp.eu;
- by calling us at +372 5586766.
Our system identifies you by your email address. When submitting a request, please provide the email address to which the information is being provided in one of the following ways: if you do not provide an email address or if the email address does not match the requester's email address, we will not be able to correctly identify you, provide the information you requested, or fulfill your request.
For your convenience, you can find application forms by logging into your personal account in the profile editing environment.
If you believe that your rights have been violated during the processing of your personal data, you can contact the National Data Protection Inspectorate to protect your rights. In Estonia, this is the responsibility of the Data Protection Inspectorate. The Data Protection Inspectorate's contact information can be found here: www.aki.ee.
12. COOKIES.
We use cookies and similar technologies on our website and mobile applications, such as pixel tags, web beacons, clear GIFs, and others (collectively, "cookies"). Cookies do not harm your computer or device. They help us ensure the operation and functionality of our website and/or mobile application, provide you with TunedUp.eu services, collect analytical and statistical information on the website and/or mobile application, and implement advertising and marketing.
Further information about cookies and their use can be found in our cookie policy: https://tunedUp.eu/en/t/cookie-policy.